Dear Sir, I want to put on record how impressed I was with the service I received from your company with regard to my elderly 318i. In particular, I would like to thank Ash for his patience, good humour, complete courtesy and honest appraisal of what work was really necessary and what could wait. He’s a real asset to the company. Thanks to his professionalism, I look forward to being a regular customer. (Well, not TOO regular – but that depends on a temperamental motor-car!)
Yours faithfully,
C Booth
C Booth